1. What services does BIG ASIA provide?

We specialize in international shipping, warehouse solutions, and logistics support between Japan, the Philippines, and other global markets. Our services include:

  • Consolidation and forwarding of goods.

  • Customs clearance assistance.

  • Secure warehousing in Japan and the Philippines.

  • Door-to-door delivery.

2. Where are your warehouses located?

  • Japan Warehouse: 〒270-1422, 1449-8 Fukuicho, Chiba, Japan – Hotline: +81 80-7000-4900

  • Philippines Warehouse: 4716C Dr. Arcadio Santos Ave, Parañaque, 1718 Metro Manila, Philippines

3. How long does shipping usually take?

Shipping times vary depending on the origin, destination, and customs clearance process. Generally:

  • Japan → Philippines: 7–14 business days.

  • Other regions: Timelines may vary depending on the carrier and customs regulations.

Please note: BIG ASIA cannot guarantee exact delivery times due to factors beyond our control (customs inspections, holidays, or unforeseen delays).

4. What items cannot be shipped?

For safety and legal reasons, we do not accept shipments of:

  • Weapons, explosives, and hazardous chemicals.

  • Illegal drugs and controlled substances.

  • Counterfeit goods and prohibited cultural materials.

  • Live animals and perishable items without proper permits.

For a full list, please Contact Us !

5. How do I track my shipment?

Once your shipment is processed, we will provide a tracking number. You can check the delivery status through our logistics partners’ tracking systems or by contacting our customer service team.

6. Do you offer insurance for shipments?

Yes. Customers may request optional cargo insurance for added protection.

  • With insurance: Full compensation based on declared value (subject to policy terms).

  • Without insurance: Compensation is limited to twice the shipping fee, not exceeding a fixed cap.

7. What payment methods do you accept?

We accept:

  • Bank transfers

  • Credit/debit card payments (via secure gateway)

  • Cash payments at authorized offices (where applicable)

8. How do I file a complaint or claim?

  • Complaints regarding missing, damaged, or incorrect shipments must be reported within 24 hours of delivery.

  • Please provide photos, videos, or supporting documents as evidence.

  • Our support team will investigate and respond within 7 business days.

9. Can I cancel or change my order after placing it?

  • Before shipment: Orders can be modified or canceled with written notice.

  • After shipment: Cancellations are not possible, and changes may incur additional fees.

10. How do I contact BIG ASIA?

📍 BIG ASIA Co., Ltd.
Address: 〒270-1422, 1449-8 Fukuicho, Chiba, Japan
Hotline: +81 47-401-3020