1. Information We Collect

We may collect the following types of information from you:

  • Personal Identification: Full name, phone number, email address, government-issued ID (if required by law).

  • Shipping & Billing Information: Delivery addresses, billing addresses, tax details (for corporate clients).

  • Transaction Data: Payment history, invoices, order details, and service usage records.

  • Technical Data: IP address, browser type, device information, access logs.

  • Communications: Emails, chat messages, call records, and other correspondence with our customer support.

2. How We Use Your Information

Your information will be used for purposes including but not limited to:

  • Processing and fulfilling orders, payments, and logistics.

  • Delivering purchased goods and related services.

  • Verifying customer identity to prevent fraud.

  • Providing customer support and after-sales services.

  • Sending service updates, policy changes, or marketing communications (you may opt out anytime).

  • Complying with applicable legal and regulatory requirements.

3. Data Protection & Retention

  • We implement industry-standard encryption and secure servers to safeguard personal data.

  • Access to personal data is restricted to authorized staff who are bound by confidentiality obligations.

  • We retain personal data only as long as necessary for the purposes stated above, or as required by law.

  • In case of suspected fraud or abuse, BIG ASIA reserves the right to retain certain records beyond standard retention periods.

4. Sharing of Information

BIG ASIA will not sell or lease your data to third parties. However, your information may be shared with:

  • Service Providers: Logistics, warehousing, customs brokers, and payment processors—strictly for operational purposes.

  • Legal Authorities: When disclosure is required by law, regulation, court order, or government request.

  • Affiliates & Partners: Within the BIG ASIA group for business, auditing, or compliance purposes.

BIG ASIA disclaims liability for misuse of data by third-party carriers or service providers outside of our direct control.

5. Your Rights

You have the right to:

  • Request access to your personal data.

  • Request correction or update of inaccurate information.

  • Request deletion of your personal data, subject to legal and contractual limitations.

  • Withdraw consent for marketing communications at any time.

Requests must be made in writing, and BIG ASIA reserves the right to verify your identity before processing.

6. Limitation of Liability

  • BIG ASIA will take reasonable measures to protect your data but cannot guarantee absolute security against all cyber threats or unauthorized access.

  • We are not responsible for breaches caused by factors beyond our control, such as third-party systems, force majeure, or customer negligence (e.g., weak passwords, disclosure of login details).

  • Any damages arising from data misuse are limited to direct losses only and will not exceed the total fees paid by the customer in the preceding three (3) months.

7. International Data Transfers

Since BIG ASIA operates in both Japan and the Philippines, your data may be transferred and processed across borders. By using our services, you consent to such transfers, which will be handled under applicable laws of the Republic of the Philippines, where our headquarters is based.

8. Updates to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

9. Contact Information

For privacy-related inquiries, please contact us:

📍 BIG ASIA Co., Ltd.
Address: 〒270-1422, 1449-8 Fukuicho, Chiba, Japan
Hotline: +81 47-401-3020