Shipping & Delivery

Delivery from Japan to the Philippines typically takes 5–7 business days via air cargo once your item arrives at our Japan warehouse. Please note that customs clearance may affect the exact timeline.

Yes. All packages are inspected for visible damage, and we offer free repacking (if necessary) to ensure your items are safe and secure during transport.

Absolutely. We can combine multiple auction wins or purchases from different sellers into one shipment to save you money on shipping fees.

We take every precaution to protect your items, including careful repacking. In rare cases of damage, we will assist you with the insurance or claims process according to BIG ASIA’s policy.

Yes. Items classified as hazardous, flammable, illegal, perishable, or restricted by customs cannot be shipped. If you’re unsure, contact our team before bidding.

While delays are rare, external factors such as customs inspection, weather conditions, or flight schedules can occasionally extend delivery time. We will keep you updated and assist until your item is delivered.

Insurance is optional but highly recommended for high-value or fragile items. You may request insurance coverage at the time of shipment for extra peace of mind.

Shipping costs depend on the weight and volume of your consolidated package. Our team will provide you with an accurate quote before shipment, so you always know the total cost upfront.